At DIGIT360 SDN BHD, customer satisfaction is important to us. Our return and refund policy ensures transparency and fairness.

1. Eligibility

• Physical products may be returned within 7 days of delivery if they are damaged, defective, or incorrect.

• Digital products and services are non-refundable unless delivery has not commenced or there is a failure on our part.

2. Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return.

3. Refunds

Refunds will be processed to the original payment method within 7–14 working days after receiving and verifying the return. Delivery charges are non-refundable.

4. Exceptions

No refunds or exchanges for:

• Change of mind

• Custom or personalized services after commencement